Shipping Policy

We proudly offer FREE worldwide shipping! Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, the estimated delivery time varies depending on your country or region. Please consider that holidays, natural disasters or pandemics may impact delivery times.

Free Shipping

  • Canada: Free shipping for orders over $59 CAD.
  • USA: Free shipping for orders over $129 CAD.
  • Worldwide: Free shipping for orders over $200 CAD.

Same-City Delivery

GTA Area:

  • Free delivery for orders over $59 CAD before tax.
  • Order cutoff time is 4 PM on working days. Orders placed before 4 PM will be delivered the same day, and orders placed after 4 PM will be delivered the next day.

Montreal Area:

  • Free delivery for orders over $79 CAD before tax.
  • Order cutoff time is 1 PM on working days. Orders placed before 1 PM will be delivered the next day, and orders placed after 1 PM will be delivered the day after next.

Note:

  • All processing times and delivery times are on working days. This means orders are processed and delivered Monday through Friday, excluding public holidays.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item, don't worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@cvdtech.ca if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on our website, you are responsible for the cost of return shipping back to our address. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages:

We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. You will need to contact the shipping carrier directly. If you have any further questions on how to do this, please reach out to our customer support team at info@cvdtech.ca.

Canada Post Parcel Pickup Process (Primary Shipping Mode)

  1. For Condo Addresses:

    • Packages are typically placed at the reception or in the mailroom.
    • If the condo does not have a mailroom, packages will be placed in the community CP mailbox.
    • Condo addresses must include the unit number; otherwise, the package may be returned, and the seller is not responsible for this.

  2. For House Addresses:

    • Depending on the area, the delivery process might vary:
      1. Packages may be left at the front door or in the mailbox.
      2. A pickup notice may be left, requiring the recipient to collect the package from a nearby pickup location.
      3. If the community has a CP mailbox, the package will be placed there, and the recipient needs to retrieve it.
      4. If the recipient cannot be contacted, the package may be left at a nearby partner pickup point.

    Note:

    • If the package is not collected from the partner pickup point or pickup location within a certain period, it may be returned, and the seller is not responsible for this.

UPS Parcel Pickup Process

  1. For Condo Addresses:

    • Packages are usually placed at the reception or in the mailroom.
    • Condo addresses must include the unit number; otherwise, the package may be returned, and the seller is not responsible for this.

  2. For House Addresses:

    • Depending on the area, the delivery process might vary:
      1. Packages may be left at the front door or in the mailbox.
      2. A pickup notice may be left, requiring the recipient to collect the package from a nearby UPS location.
      3. If the recipient cannot be contacted, the package may be left at a nearby partner pickup point.

    Note:

    • If the package is not collected from the partner pickup point or pickup location within a certain period, it may be returned, and the seller is not responsible for this.